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The Context

AI and GenAI are disruptive technologies that are affecting talent and workforces across all sectors. To future-proof retail sector workers, it is imperative to develop AI skills to enable economic mobility and resilience.

About The Program

AI Powered Futures is a first-of-its-kind pilot program designed to transform how retail and retail-adjacent workers prepare for the future of work across Canada. By harnessing AI-driven education, employer-recognized microcredentials, and mentorship, the program ensures participants are learning the most relevant, in-demand skills for an AI-driven economy. Guided by industry leaders through an AI Advisory Committee, the program adapts in real time to reflect the pace of technological change. 

Through this innovative model,  50 pilot participants will first take  a foundational AI curriculum and then advance to specialized employer-recognized microcredentials from The Chang School at Toronto Metropolitan University (TMU). Along the way they will gain mentorship, build professional networks, and access pathways to higher-paying, future ready careers. 

Why It Matters

• Economic Mobility: Retail workers earn a median of ~$28,000 annually, leaving many in precarious economic situations. AI upskilling can unlock higher wages and promotions.
• Learning to Work with AI: Equips participants with the skills employers say they need most - keeping them competitive and ahead of the curve.
• Employer Value: Curv microcredentials backed by The Chang School at TMU ensure that new skills are both trusted and immediately applicable.
• Future Pathways: Builds a replicable model that can expand into other industries, strengthening Canada’s workforce resilience.

Program Components

• Foundations First: Participants can begin with Google’s AI Essentials course, ensuring everyone has a strong baseline before advancing.
• AI-Driven Curriculum: Personalized training tailored to industry needs, designed with input from AI experts and employers.
• Microcredentials: Stackable Curv microcredentials culminating in an AI microcertification.
• Mentorship & Networks: Access to CILAR’s diverse industry leaders who help open doors to new career opportunities.
• Flexible Delivery: Courses hosted on Disco for engaging, scalable learning experiences.

Goals & Outcomes

• 80% of participants complete training with competencies needed to enhance employability. 
• 70% secure promotions or new roles within 6–12 months of program completion.
• 70% reduction in roadblocks to employment mobility will be measured, reflecting better access to the resources needed for success.
• Scalable model ready for national rollout and expansion to other industries.

To learn more about The Chang School and its online certificate programs and microcredentials, visit continuing.torontomu.ca. 

The AI Powered Futures program is made possible through funding from the Walmart Foundation

We also want to thank our deliver partners: Disco, Google & Altruistic